This was odd considering Nectar states that mattresses which haven’t been opened within 90 days of delivery are “misused and are ineligible for warranty claims and returns.” The mattress we received for this review spent nearly nine months in its box before being shipped to us. Unlike Douglas however, Nectar’s mattresses may not all be made fresh to order. Having just entered the Canadian market at a cost of $899 CAD for a queen-size mattress, Nectar appears comparable to well-established Canadian brands like Douglas (which actually costs about $100 less at $799 CAD for a queen). To top it off, Nectar’s parent company, Resident Home LLC, has been charged multiple times by the Federal Trade Commission for false advertising claims. At this time, 84% of customers who reviewed Nectar on Trustpilot awarded them only 1/5 stars. Reviews on sites like Trustpilot, The Better Business Bureau, and Reddit highlight concerns real customers have faced when dealing with Nectar. However, we’ve heard a different story where Nectar isn’t in control of the narrative. Nectar does a great job promoting how many mattresses they’ve sold, and their favourable customer reviews. With those criteria in mind, how does mattress retailer Nectar measure up?
If a mattress company can nail this trifecta, it should be able to serve up sweet dreams night after night. Can Nectar Sleep Through Real Customer Reviews And FTC Charges?įor better or worse, an unforgettable buying experience typically boils down to three key factors: price, quality, and customer service.
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